{"id":3147,"date":"2023-04-19T00:25:24","date_gmt":"2023-04-18T22:25:24","guid":{"rendered":"https:\/\/customer-journey.com\/einzelhandel\/"},"modified":"2023-08-10T16:49:23","modified_gmt":"2023-08-10T14:49:23","slug":"einzelhandel","status":"publish","type":"page","link":"https:\/\/customer-journey.com\/de\/einzelhandel\/","title":{"rendered":"Einzelhandel"},"content":{"rendered":"<style>.kb-row-layout-id3147_d8f571-a0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3147_d8f571-a0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3147_d8f571-a0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:200px;padding-bottom:60px;grid-template-columns:minmax(0, calc(55.5% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(44.5% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id3147_d8f571-a0 > .kt-row-layout-overlay{opacity:0.70;}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-bottom-sep{height:174px;}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-bottom-sep svg{width:132%;}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-bottom-sep svg{fill:var(--global-palette9, #ffffff)!important;}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-top-sep{height:100px;}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-top-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id3147_d8f571-a0 > .kt-row-column-wrap{padding-top:170px;padding-right:20px;padding-bottom:100px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id3147_d8f571-a0 > .kt-row-column-wrap{padding-top:140px;padding-right:20px;padding-bottom:50px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id3147_d8f571-a0 .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_d8f571-a0 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-bottom-sep kt-row-sep-type-crvli\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0c0,0 -420.987,98 -650,98c-229.013,0 -350,-98 -350,-98l0,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{display:flex;}.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col,.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3147_cb4bf6-2a{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_cb4bf6-2a{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_cb4bf6-2a{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3147_cb4bf6-2a{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_cb4bf6-2a{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3147_cb4bf6-2a{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_cb4bf6-2a{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_cb4bf6-2a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_cb4bf6-2a inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d, .wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d[data-kb-block=\"kb-adv-heading3147_31d4fe-6d\"]{padding-bottom:var(--global-kb-spacing-md, 2rem);font-style:normal;letter-spacing:5px;color:#86d3e9;}.wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d[data-kb-block=\"kb-adv-heading3147_31d4fe-6d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d[data-kb-block=\"kb-adv-heading3147_31d4fe-6d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d, .wp-block-kadence-advancedheading.kt-adv-heading3147_31d4fe-6d[data-kb-block=\"kb-adv-heading3147_31d4fe-6d\"]{text-align:center!important;}}<\/style>\n<h6 class=\"kt-adv-heading3147_31d4fe-6d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_31d4fe-6d\">Einzelhandel<\/h6>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3, .wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3[data-kb-block=\"kb-adv-heading3147_fa838f-b3\"]{margin-top:0px;margin-bottom:43px;font-size:3em;line-height:1em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3[data-kb-block=\"kb-adv-heading3147_fa838f-b3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3[data-kb-block=\"kb-adv-heading3147_fa838f-b3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3, .wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3[data-kb-block=\"kb-adv-heading3147_fa838f-b3\"]{font-size:3.2em;text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3, .wp-block-kadence-advancedheading.kt-adv-heading3147_fa838f-b3[data-kb-block=\"kb-adv-heading3147_fa838f-b3\"]{font-size:1.5em;}}<\/style>\n<h2 class=\"kt-adv-heading3147_fa838f-b3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_fa838f-b3\">Verstehen Sie Ihre Kunden und Mitarbeiter<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f, .wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f[data-kb-block=\"kb-adv-heading3147_0c9158-6f\"]{margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f[data-kb-block=\"kb-adv-heading3147_0c9158-6f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f[data-kb-block=\"kb-adv-heading3147_0c9158-6f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f, .wp-block-kadence-advancedheading.kt-adv-heading3147_0c9158-6f[data-kb-block=\"kb-adv-heading3147_0c9158-6f\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading3147_0c9158-6f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_0c9158-6f\">Im Einzelhandel wird zunehmend klar, dass das Gesamterlebnis eine immer gr\u00f6\u00dfere Bedeutung bekommt.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74, .wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74[data-kb-block=\"kb-adv-heading3147_eca291-74\"]{margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74[data-kb-block=\"kb-adv-heading3147_eca291-74\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74[data-kb-block=\"kb-adv-heading3147_eca291-74\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74, .wp-block-kadence-advancedheading.kt-adv-heading3147_eca291-74[data-kb-block=\"kb-adv-heading3147_eca291-74\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading3147_eca291-74 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_eca291-74\">Um dies zu erm\u00f6glichen sind die wertvollen Informationen, die Verk\u00e4ufer in den Kundengespr\u00e4chen sammeln, oft unausgewertet. Um diese Erkenntnisse zu nutzen, ist es entscheidend, Mitarbeiter gezielt zu befragen und ihre Einsichten systematisch zu erfassen. QR-Codes mit Kundenumfragen bieten eine effektive M\u00f6glichkeit, wertvolles Kundenfeedback zu sammeln und die Kundenerfahrung zu optimieren.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column3147_50f44a-02 > .kt-inside-inner-col{display:flex;}.kadence-column3147_50f44a-02 > .kt-inside-inner-col,.kadence-column3147_50f44a-02 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_50f44a-02 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_50f44a-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_50f44a-02 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3147_50f44a-02{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_50f44a-02{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_50f44a-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_50f44a-02 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_50f44a-02{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3147_50f44a-02{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_50f44a-02{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_50f44a-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_50f44a-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3147_50f44a-02{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_50f44a-02{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_50f44a-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_50f44a-02 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_50f44a-02\"><div class=\"kt-inside-inner-col\"><style>.kb-image3147_7cc497-cf .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-image3147_7cc497-cf img.kb-img, .kb-image3147_7cc497-cf .kb-img img{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image3147_7cc497-cf size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/\/Retail-1-1024x1024.png\" alt=\"\" class=\"kb-img wp-image-3991\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Retail-1-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Retail-1-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Retail-1-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Retail-1-768x768.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Retail-1-1536x1536.png 1536w, https:\/\/customer-journey.com\/wp-content\/uploads\/Retail-1-2048x2048.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-none, 0rem );padding-top:70px;padding-bottom:50px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id3147_07b7b2-7d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}.kb-row-layout-id3147_07b7b2-7d > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_07b7b2-7d alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3147_c25093-cd > .kt-inside-inner-col{display:flex;}.kadence-column3147_c25093-cd > .kt-inside-inner-col{padding-bottom:0px;}.kadence-column3147_c25093-cd > .kt-inside-inner-col,.kadence-column3147_c25093-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_c25093-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_c25093-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_c25093-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3147_c25093-cd{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_c25093-cd{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_c25093-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_c25093-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_c25093-cd{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3147_c25093-cd{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_c25093-cd{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_c25093-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_c25093-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3147_c25093-cd{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_c25093-cd{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_c25093-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_c25093-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_c25093-cd\"><div class=\"kt-inside-inner-col\"><style>.kb-image3147_fda8a1-fa.kb-image-is-ratio-size, .kb-image3147_fda8a1-fa .kb-image-is-ratio-size{max-width:496px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image3147_fda8a1-fa.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image3147_fda8a1-fa .kb-image-is-ratio-size{align-self:unset;}.kb-image3147_fda8a1-fa figure{max-width:496px;}.kb-image3147_fda8a1-fa .image-is-svg, .kb-image3147_fda8a1-fa .image-is-svg img{width:100%;}.kb-image3147_fda8a1-fa .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-image3147_fda8a1-fa img.kb-img, .kb-image3147_fda8a1-fa .kb-img img{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}<\/style>\n<div class=\"wp-block-kadence-image kb-image3147_fda8a1-fa\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/\/Services-1.4-1024x1024.png\" alt=\"\" class=\"kb-img wp-image-2054\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-768x768.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-1536x1536.png 1536w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-2048x2048.png 2048w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-600x600.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-1.4-100x100.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column3147_385c21-01 > .kt-inside-inner-col{display:flex;}.kadence-column3147_385c21-01 > .kt-inside-inner-col{padding-bottom:0px;padding-left:20px;}.kadence-column3147_385c21-01 > .kt-inside-inner-col,.kadence-column3147_385c21-01 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_385c21-01 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_385c21-01 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_385c21-01 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3147_385c21-01{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_385c21-01{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_385c21-01 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_385c21-01 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_385c21-01{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3147_385c21-01{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_385c21-01{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_385c21-01 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_385c21-01 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3147_385c21-01{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_385c21-01{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_385c21-01 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_385c21-01 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_385c21-01\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41, .wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41[data-kb-block=\"kb-adv-heading3147_a332ff-41\"]{text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41[data-kb-block=\"kb-adv-heading3147_a332ff-41\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41[data-kb-block=\"kb-adv-heading3147_a332ff-41\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41, .wp-block-kadence-advancedheading.kt-adv-heading3147_a332ff-41[data-kb-block=\"kb-adv-heading3147_a332ff-41\"]{text-align:center!important;}}<\/style>\n<h2 class=\"kt-adv-heading3147_a332ff-41 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_a332ff-41\">Herausforderungen<\/h2>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items3147_fcd910-7a:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items3147_fcd910-7a ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items3147_fcd910-7a ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items3147_fcd910-7a ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items3147_fcd910-7a ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items3147_fcd910-7a kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-3147_7e1925-21 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-3147_7e1925-21\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Oft keine direkten Kundengespr\u00e4che<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-3147_fafe52-45 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-3147_fafe52-45\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Viel Personal ohne zentrale Feedbacksammlung<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-3147_6b8875-25 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-3147_6b8875-25\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Schwierigkeiten Umfragen an Kunden zu versenden<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-3147_ebc910-49 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-3147_ebc910-49\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Erfahrungen aus allen Kan\u00e4len werden wichtiger f\u00fcr Kunden<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id3147_1628be-48 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3147_1628be-48 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3147_1628be-48 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:580px;margin-left:auto;margin-right:auto;padding-top:50px;padding-right:0px;padding-bottom:30px;padding-left:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_1628be-48 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3147_1628be-48 > .kt-row-column-wrap{padding-top:0px;padding-right:30px;padding-bottom:20px;padding-left:30px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id3147_1628be-48{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id3147_1628be-48 > .kt-row-column-wrap{padding-top:30px;padding-right:20px;padding-bottom:0px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_1628be-48 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3147_050800-d0 > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column3147_050800-d0 > .kt-inside-inner-col,.kadence-column3147_050800-d0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_050800-d0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_050800-d0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_050800-d0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_050800-d0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_050800-d0{text-align:center;}.kadence-column3147_050800-d0{position:relative;}.kadence-column3147_050800-d0, .kt-inside-inner-col > .kadence-column3147_050800-d0:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column3147_050800-d0 > .kt-inside-inner-col{padding-top:60px;padding-right:40px;padding-bottom:40px;padding-left:40px;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_050800-d0, .kt-inside-inner-col > .kadence-column3147_050800-d0:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column3147_050800-d0 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_050800-d0 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3147_577313-a5, .wp-block-kadence-advancedheading.kt-adv-heading3147_577313-a5[data-kb-block=\"kb-adv-heading3147_577313-a5\"]{margin-bottom:0px;text-align:center;font-size:var(--global-kb-font-size-lg, 2rem);line-height:1em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_577313-a5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_577313-a5[data-kb-block=\"kb-adv-heading3147_577313-a5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_577313-a5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_577313-a5[data-kb-block=\"kb-adv-heading3147_577313-a5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading3147_577313-a5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_577313-a5\">Was wir f\u00fcr Ihr Einzelhandelsgesch\u00e4ft tun k\u00f6nnen<\/h2>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:20px;padding-right:0px;padding-bottom:40px;padding-left:0px;}.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap{padding-top:0px;padding-right:50px;padding-bottom:80px;padding-left:50px;grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 767px){.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap{padding-top:20px;padding-right:20px;padding-bottom:30px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_c5f8b2-b7 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_c5f8b2-b7 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3147_b1d06d-bd > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column3147_b1d06d-bd > .kt-inside-inner-col,.kadence-column3147_b1d06d-bd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_b1d06d-bd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_b1d06d-bd > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_b1d06d-bd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_b1d06d-bd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_b1d06d-bd{text-align:center;}.kadence-column3147_b1d06d-bd{position:relative;}.kadence-column3147_b1d06d-bd, .kt-inside-inner-col > .kadence-column3147_b1d06d-bd:not(.specificity){margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column3147_b1d06d-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_b1d06d-bd, .kt-inside-inner-col > .kadence-column3147_b1d06d-bd:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column3147_b1d06d-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_b1d06d-bd inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:rgba(242, 242, 242, 0);padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;margin-bottom:0px;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap:hover{background:rgba(242, 242, 242, 0);}.kt-info-box3147_4b53ca-7d.wp-block-kadence-infobox{max-width:100%;}.kt-info-box3147_4b53ca-7d .kadence-info-box-image-inner-intrisic-container{max-width:75px;}.kt-info-box3147_4b53ca-7d .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100.0937%;width:1067px;height:0px;max-width:100%;}.kt-info-box3147_4b53ca-7d .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box3147_4b53ca-7d .kt-info-svg-icon-flip, .kt-info-box3147_4b53ca-7d .kt-blocks-info-box-number{font-size:50px;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:5px;margin-bottom:0px;margin-left:0px;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;}.kt-info-box3147_4b53ca-7d .kt-infobox-textcontent h6.kt-blocks-info-box-title{line-height:1.3em;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:14px;margin-left:0px;}.kt-info-box3147_4b53ca-7d .kt-infobox-textcontent .kt-blocks-info-box-text{color:#555555;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}@media all and (max-width: 1024px){.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}}@media all and (max-width: 1024px){.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}@media all and (max-width: 767px){.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);text-align:center;display:block;box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap .kt-blocks-info-box-media{display:inline-block;max-width:100%;}.kt-info-box3147_4b53ca-7d .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box3147_4b53ca-7d\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top kb-info-mobile-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11.png\" alt=\"\" width=\"1067\" height=\"1068\" class=\"kt-info-box-image wp-image-1682\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11.png 1067w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11-768x769.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11-600x601.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-11-100x100.png 100w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h6 class=\"kt-blocks-info-box-title\"><strong><strong>Umfragen + Bewertungsboost<\/strong><br\/><\/strong><\/h6><p class=\"kt-blocks-info-box-text\">Speziell angepasste Fragen an Kunden mittels QR Codes im Gesch\u00e4ft und auf den Rechungen.<\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column3147_d26b27-86 > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column3147_d26b27-86 > .kt-inside-inner-col,.kadence-column3147_d26b27-86 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_d26b27-86 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_d26b27-86 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_d26b27-86 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_d26b27-86 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_d26b27-86{position:relative;}.kadence-column3147_d26b27-86, .kt-inside-inner-col > .kadence-column3147_d26b27-86:not(.specificity){margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:10px;}@media all and (max-width: 1024px){.kadence-column3147_d26b27-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_d26b27-86, .kt-inside-inner-col > .kadence-column3147_d26b27-86:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column3147_d26b27-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_d26b27-86 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:rgba(242, 242, 242, 0);padding-top:30px;padding-right:30px;padding-bottom:60px;padding-left:30px;margin-bottom:0px;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap:hover{background:rgba(242, 242, 242, 0);}.kt-info-box3147_7b0aea-60.wp-block-kadence-infobox{max-width:100%;}.kt-info-box3147_7b0aea-60 .kadence-info-box-image-inner-intrisic-container{max-width:75px;}.kt-info-box3147_7b0aea-60 .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100.0937%;width:1067px;height:0px;max-width:100%;}.kt-info-box3147_7b0aea-60 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box3147_7b0aea-60 .kt-info-svg-icon-flip, .kt-info-box3147_7b0aea-60 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:7px;margin-bottom:0px;margin-left:0px;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;}.kt-info-box3147_7b0aea-60 .kt-infobox-textcontent h6.kt-blocks-info-box-title{line-height:1.3em;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:14px;margin-left:0px;}.kt-info-box3147_7b0aea-60 .kt-infobox-textcontent .kt-blocks-info-box-text{color:#555555;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}@media all and (max-width: 1024px){.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}}@media all and (max-width: 1024px){.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}@media all and (max-width: 767px){.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);text-align:center;display:block;box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-media{display:inline-block;max-width:100%;}.kt-info-box3147_7b0aea-60 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box3147_7b0aea-60\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top kb-info-mobile-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14.png\" alt=\"\" width=\"1067\" height=\"1068\" class=\"kt-info-box-image wp-image-1685\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14.png 1067w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14-768x769.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14-600x601.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-14-100x100.png 100w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h6 class=\"kt-blocks-info-box-title\"><strong><strong>Mitarbeiter Feedback<\/strong><\/strong><\/h6><p class=\"kt-blocks-info-box-text\">Ihre Mitarbeiter sind Ihre wichtigste Informationsquelle. Verbessern Sie Ihre Abl\u00e4ufe, das Produktangebot und noch wichtiger: Die Mitarbeiterzufriedenheit.<\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column3147_596e40-55 > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column3147_596e40-55 > .kt-inside-inner-col,.kadence-column3147_596e40-55 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_596e40-55 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_596e40-55 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_596e40-55 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_596e40-55 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_596e40-55{position:relative;}.kadence-column3147_596e40-55, .kt-inside-inner-col > .kadence-column3147_596e40-55:not(.specificity){margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:10px;}@media all and (max-width: 1024px){.kadence-column3147_596e40-55 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_596e40-55, .kt-inside-inner-col > .kadence-column3147_596e40-55:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column3147_596e40-55 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_596e40-55 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:rgba(242, 242, 242, 0);padding-top:30px;padding-right:30px;padding-bottom:60px;padding-left:30px;margin-bottom:0px;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap:hover{background:rgba(242, 242, 242, 0);}.kt-info-box3147_2bba64-04.wp-block-kadence-infobox{max-width:100%;}.kt-info-box3147_2bba64-04 .kadence-info-box-image-inner-intrisic-container{max-width:75px;}.kt-info-box3147_2bba64-04 .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100.0937%;width:1067px;height:0px;max-width:100%;}.kt-info-box3147_2bba64-04 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box3147_2bba64-04 .kt-info-svg-icon-flip, .kt-info-box3147_2bba64-04 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:7px;margin-bottom:0px;margin-left:0px;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;}.kt-info-box3147_2bba64-04 .kt-infobox-textcontent h6.kt-blocks-info-box-title{line-height:1.3em;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:14px;margin-left:0px;}.kt-info-box3147_2bba64-04 .kt-infobox-textcontent .kt-blocks-info-box-text{color:#555555;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}@media all and (max-width: 1024px){.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}}@media all and (max-width: 1024px){.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}@media all and (max-width: 767px){.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);text-align:center;display:block;box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-media{display:inline-block;max-width:100%;}.kt-info-box3147_2bba64-04 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box3147_2bba64-04\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top kb-info-mobile-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12.png\" alt=\"\" width=\"1067\" height=\"1068\" class=\"kt-info-box-image wp-image-1683\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12.png 1067w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12-768x769.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12-600x601.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-12-100x100.png 100w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h6 class=\"kt-blocks-info-box-title\"><strong><strong><strong><strong>Analyse <\/strong><\/strong><\/strong><\/strong>v<strong><strong><strong><strong>erf\u00fcgbarer Daten<\/strong><br\/><\/strong><\/strong><\/strong><\/h6><p class=\"kt-blocks-info-box-text\">Zahlreiche Daten aus Quellen wie Hotlines, E-Mails, Chats und Online-Umfragen bleiben oft ungenutzt und unausgewertet.<\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id3147_f2a1de-c6 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3147_f2a1de-c6 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3147_f2a1de-c6 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-xl, 4rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id3147_f2a1de-c6 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3147_f2a1de-c6 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id3147_f2a1de-c6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_f2a1de-c6 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3147_abb94b-56 > .kt-inside-inner-col,.kadence-column3147_abb94b-56 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_abb94b-56 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_abb94b-56 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_abb94b-56 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_abb94b-56 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_abb94b-56{position:relative;}@media all and (max-width: 1024px){.kadence-column3147_abb94b-56 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3147_abb94b-56{text-align:center;}.kadence-column3147_abb94b-56 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_abb94b-56\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id3147_3b5ce9-f2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3147_3b5ce9-f2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3147_3b5ce9-f2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:40px;padding-right:40px;padding-bottom:40px;padding-left:40px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_3b5ce9-f2{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;overflow:clip;isolation:isolate;}.kb-row-layout-id3147_3b5ce9-f2 > .kt-row-layout-overlay{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-row-layout-id3147_3b5ce9-f2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3147_3b5ce9-f2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3147_3b5ce9-f2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_3b5ce9-f2 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3147_854fe5-22 > .kt-inside-inner-col,.kadence-column3147_854fe5-22 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_854fe5-22 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_854fe5-22 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_854fe5-22 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_854fe5-22 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_854fe5-22{position:relative;}@media all and (max-width: 1024px){.kadence-column3147_854fe5-22 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3147_854fe5-22{text-align:center;}.kadence-column3147_854fe5-22 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_854fe5-22\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3147_74cd7c-36, .wp-block-kadence-advancedheading.kt-adv-heading3147_74cd7c-36[data-kb-block=\"kb-adv-heading3147_74cd7c-36\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_74cd7c-36 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_74cd7c-36[data-kb-block=\"kb-adv-heading3147_74cd7c-36\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_74cd7c-36 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_74cd7c-36[data-kb-block=\"kb-adv-heading3147_74cd7c-36\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading3147_74cd7c-36 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_74cd7c-36\">Beispiel 1: Mitarbeiterfeedback<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3147_929f45-aa, .wp-block-kadence-advancedheading.kt-adv-heading3147_929f45-aa[data-kb-block=\"kb-adv-heading3147_929f45-aa\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_929f45-aa mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_929f45-aa[data-kb-block=\"kb-adv-heading3147_929f45-aa\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_929f45-aa img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_929f45-aa[data-kb-block=\"kb-adv-heading3147_929f45-aa\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading3147_929f45-aa wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_929f45-aa\">Ein Beispiel f\u00fcr Mitarbeiterfeedback im Einzelhandel ist, dass Mitarbeiter am Ende des Arbeitstages ihre Erfahrungen teilen und notieren, was gut und schlecht gelaufen ist sowie m\u00f6gliche Verbesserungen f\u00fcr die Kundenerfahrung.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column3147_31109d-bd > .kt-inside-inner-col,.kadence-column3147_31109d-bd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_31109d-bd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_31109d-bd > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_31109d-bd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_31109d-bd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_31109d-bd{position:relative;}@media all and (max-width: 1024px){.kadence-column3147_31109d-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3147_31109d-bd{text-align:center;}.kadence-column3147_31109d-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_31109d-bd\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id3147_40754e-08 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3147_40754e-08 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3147_40754e-08 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:40px;padding-right:40px;padding-bottom:70px;padding-left:40px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_40754e-08{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;overflow:clip;isolation:isolate;}.kb-row-layout-id3147_40754e-08 > .kt-row-layout-overlay{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-row-layout-id3147_40754e-08 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3147_40754e-08 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3147_40754e-08 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_40754e-08 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3147_67f30d-9e > .kt-inside-inner-col,.kadence-column3147_67f30d-9e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_67f30d-9e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_67f30d-9e > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_67f30d-9e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_67f30d-9e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_67f30d-9e{position:relative;}@media all and (max-width: 1024px){.kadence-column3147_67f30d-9e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3147_67f30d-9e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_67f30d-9e\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3147_5fb1ec-16, .wp-block-kadence-advancedheading.kt-adv-heading3147_5fb1ec-16[data-kb-block=\"kb-adv-heading3147_5fb1ec-16\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_5fb1ec-16 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_5fb1ec-16[data-kb-block=\"kb-adv-heading3147_5fb1ec-16\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_5fb1ec-16 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_5fb1ec-16[data-kb-block=\"kb-adv-heading3147_5fb1ec-16\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading3147_5fb1ec-16 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_5fb1ec-16\">Beispiel 2: Kundenumfragen per QR-Code<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3147_c4274e-3e, .wp-block-kadence-advancedheading.kt-adv-heading3147_c4274e-3e[data-kb-block=\"kb-adv-heading3147_c4274e-3e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_c4274e-3e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_c4274e-3e[data-kb-block=\"kb-adv-heading3147_c4274e-3e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_c4274e-3e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_c4274e-3e[data-kb-block=\"kb-adv-heading3147_c4274e-3e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading3147_c4274e-3e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_c4274e-3e\">Ein weiteres Beispiel ist das Drucken eines QR-Codes auf den Rechnungen, um wertvolles Feedback auch \u00fcber die analoge Welt zu sammeln. Kunden k\u00f6nnen den Code scannen und ihre Meinung zu ihrem Einkaufserlebnis direkt teilen, was wertvolle Informationen f\u00fcr die Optimierung der Kundenerfahrung liefert.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id3147_dfc7da-bb > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id3147_dfc7da-bb > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id3147_dfc7da-bb > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:50px;padding-right:40px;padding-bottom:70px;padding-left:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id3147_dfc7da-bb > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id3147_dfc7da-bb{margin-top:0px;margin-bottom:0px;}}@media all and (max-width: 1024px){.kb-row-layout-id3147_dfc7da-bb > .kt-row-column-wrap{padding-top:0px;padding-right:20px;padding-bottom:70px;padding-left:20px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id3147_dfc7da-bb > .kt-row-column-wrap{padding-top:30px;padding-right:20px;padding-bottom:50px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_dfc7da-bb alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column3147_7b58a8-1f > .kt-inside-inner-col,.kadence-column3147_7b58a8-1f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_7b58a8-1f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_7b58a8-1f > .kt-inside-inner-col{flex-direction:column;}.kadence-column3147_7b58a8-1f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3147_7b58a8-1f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_7b58a8-1f{position:relative;}@media all and (max-width: 1024px){.kadence-column3147_7b58a8-1f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3147_7b58a8-1f{text-align:center;}.kadence-column3147_7b58a8-1f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_7b58a8-1f\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3147_c437ff-81, .wp-block-kadence-advancedheading.kt-adv-heading3147_c437ff-81[data-kb-block=\"kb-adv-heading3147_c437ff-81\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_c437ff-81 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_c437ff-81[data-kb-block=\"kb-adv-heading3147_c437ff-81\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_c437ff-81 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_c437ff-81[data-kb-block=\"kb-adv-heading3147_c437ff-81\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading3147_c437ff-81 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_c437ff-81\">Schlussfolgerung<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9, .wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9[data-kb-block=\"kb-adv-heading3147_38b1ba-c9\"]{text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9[data-kb-block=\"kb-adv-heading3147_38b1ba-c9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9[data-kb-block=\"kb-adv-heading3147_38b1ba-c9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9, .wp-block-kadence-advancedheading.kt-adv-heading3147_38b1ba-c9[data-kb-block=\"kb-adv-heading3147_38b1ba-c9\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading3147_38b1ba-c9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3147_38b1ba-c9\">Die Optimierung der Customer Journey ist f\u00fcr Einzelhandelsunternehmen, die sich von der Konkurrenz abheben und ihre Kunden an sich binden wollen, von entscheidender Bedeutung. Wir empfehlen eine Kundenumfrage und Mitarbeiterfeedback um einen \u00dcberblick zu bekommen in was Sie investieren sollten.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column3147_48567f-45 > .kt-inside-inner-col{display:flex;}.kadence-column3147_48567f-45 > .kt-inside-inner-col,.kadence-column3147_48567f-45 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_48567f-45 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_48567f-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_48567f-45 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3147_48567f-45{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_48567f-45{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_48567f-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_48567f-45 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_48567f-45{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3147_48567f-45{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_48567f-45{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_48567f-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_48567f-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3147_48567f-45{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_48567f-45{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_48567f-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_48567f-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_48567f-45\"><div class=\"kt-inside-inner-col\"><style>.kb-image3147_6d86af-2f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image3147_6d86af-2f size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"954\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/\/Services-4-e1681620589899-1024x954.png\" alt=\"\" class=\"kb-img wp-image-2046\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Services-4-e1681620589899-1024x954.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-4-e1681620589899-300x280.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-4-e1681620589899-768x716.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-4-e1681620589899-1536x1431.png 1536w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-4-e1681620589899-2048x1908.png 2048w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-4-e1681620589899-600x559.png 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id3147_294ecc-e6 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id3147_294ecc-e6 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id3147_294ecc-e6 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:70px;padding-right:40px;padding-bottom:70px;padding-left:40px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_294ecc-e6{background-color:rgba(134,211,233,0.45);}.kb-row-layout-id3147_294ecc-e6 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3147_294ecc-e6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3147_294ecc-e6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_294ecc-e6 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column3147_44487d-d3 > .kt-inside-inner-col{display:flex;}.kadence-column3147_44487d-d3 > .kt-inside-inner-col,.kadence-column3147_44487d-d3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_44487d-d3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_44487d-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_44487d-d3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3147_44487d-d3{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_44487d-d3{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_44487d-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_44487d-d3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_44487d-d3{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3147_44487d-d3{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_44487d-d3{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_44487d-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_44487d-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3147_44487d-d3{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_44487d-d3{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_44487d-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_44487d-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_44487d-d3\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id3147_7c92e2-f4 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id3147_7c92e2-f4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id3147_7c92e2-f4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:700px;margin-left:auto;margin-right:auto;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3147_7c92e2-f4 > .kt-row-layout-overlay{opacity:0.60;}@media all and (max-width: 1024px){.kb-row-layout-id3147_7c92e2-f4 > .kt-row-column-wrap{padding-top:100px;padding-right:120px;padding-bottom:100px;padding-left:120px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3147_7c92e2-f4 > .kt-row-column-wrap{padding-top:60px;padding-right:20px;padding-bottom:60px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3147_7c92e2-f4 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column3147_8be174-c2 > .kt-inside-inner-col{display:flex;}.kadence-column3147_8be174-c2 > .kt-inside-inner-col,.kadence-column3147_8be174-c2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3147_8be174-c2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3147_8be174-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_8be174-c2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column3147_8be174-c2{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_8be174-c2{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_8be174-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_8be174-c2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3147_8be174-c2{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column3147_8be174-c2{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_8be174-c2{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_8be174-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column3147_8be174-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column3147_8be174-c2{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_8be174-c2{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column3147_8be174-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column3147_8be174-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3147_8be174-c2 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3147_249382-c3, .wp-block-kadence-advancedheading.kt-adv-heading3147_249382-c3[data-kb-block=\"kb-adv-heading3147_249382-c3\"]{padding-top:0px;padding-bottom:0px;text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_249382-c3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_249382-c3[data-kb-block=\"kb-adv-heading3147_249382-c3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_249382-c3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_249382-c3[data-kb-block=\"kb-adv-heading3147_249382-c3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading3147_249382-c3 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading3147_249382-c3\">Jetzt loslegen<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d, .wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d[data-kb-block=\"kb-adv-heading3147_3816af-7d\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d[data-kb-block=\"kb-adv-heading3147_3816af-7d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d[data-kb-block=\"kb-adv-heading3147_3816af-7d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d, .wp-block-kadence-advancedheading.kt-adv-heading3147_3816af-7d[data-kb-block=\"kb-adv-heading3147_3816af-7d\"]{line-height:40px;}}<\/style>\n<p class=\"kt-adv-heading3147_3816af-7d wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color\" data-kb-block=\"kb-adv-heading3147_3816af-7d\">Buchen Sie ein Paket oder fragen Sie nach unserer Customer Journey Beratung.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns3147_4692ce-e7{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns3147_4692ce-e7 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns3147_4692ce-e7\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn3147_d62a38-e8.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn3147_d62a38-e8.kb-button{color:var(--global-palette8, #F7FAFC);background:var(--global-palette4, #2D3748);}.wp-block-kadence-advancedbtn .kb-btn3147_d62a38-e8.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn3147_d62a38-e8.kb-button:focus{color:var(--global-palette3, #1A202C);background:var(--global-palette2, #2B6CB0);}<\/style><a class=\"kb-button kt-button button kb-btn3147_d62a38-e8 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/customer-journey.com\/de\/preise\/\"><span class=\"kt-btn-inner-text\">Pakete ansehen<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Einzelhandel Verstehen Sie Ihre Kunden und Mitarbeiter Im Einzelhandel wird zunehmend klar, dass das Gesamterlebnis eine immer gr\u00f6\u00dfere Bedeutung bekommt. Um dies zu erm\u00f6glichen sind die wertvollen Informationen, die Verk\u00e4ufer in den Kundengespr\u00e4chen sammeln, oft unausgewertet. Um diese Erkenntnisse zu nutzen, ist es entscheidend, Mitarbeiter gezielt zu befragen und ihre Einsichten systematisch zu erfassen. 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