{"id":3132,"date":"2023-04-07T23:57:35","date_gmt":"2023-04-07T21:57:35","guid":{"rendered":"https:\/\/customer-journey.com\/datengestuetzte-entscheidungen\/"},"modified":"2023-07-24T18:17:46","modified_gmt":"2023-07-24T16:17:46","slug":"mystery-shopping","status":"publish","type":"page","link":"https:\/\/customer-journey.com\/de\/mystery-shopping\/","title":{"rendered":"Mystery Shopping"},"content":{"rendered":"<style>.kb-row-layout-id_100234-f4 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id_100234-f4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id_100234-f4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:200px;padding-bottom:130px;grid-template-columns:minmax(0, calc(55.5% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)))minmax(0, calc(44.5% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)));}.kb-row-layout-id_100234-f4 > .kt-row-layout-overlay{opacity:0.70;}.kb-row-layout-id_100234-f4 .kt-row-layout-bottom-sep{height:174px;}.kb-row-layout-id_100234-f4 .kt-row-layout-bottom-sep svg{width:132%;}.kb-row-layout-id_100234-f4 .kt-row-layout-bottom-sep svg{fill:var(--global-palette9, #ffffff)!important;}.kb-row-layout-id_100234-f4 .kt-row-layout-top-sep{height:100px;}.kb-row-layout-id_100234-f4 .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id_100234-f4 .kt-row-layout-top-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id_100234-f4 > .kt-row-column-wrap{padding-top:170px;padding-right:20px;padding-bottom:100px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id_100234-f4 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id_100234-f4 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id_100234-f4 > .kt-row-column-wrap{padding-top:140px;padding-right:20px;padding-bottom:50px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_100234-f4 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id_100234-f4 .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_100234-f4 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-bottom-sep kt-row-sep-type-crvli\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0c0,0 -420.987,98 -650,98c-229.013,0 -350,-98 -350,-98l0,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column_d1daf1-f5 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column_d1daf1-f5 > .kt-inside-inner-col,.kadence-column_d1daf1-f5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_d1daf1-f5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_d1daf1-f5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_d1daf1-f5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_d1daf1-f5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d1daf1-f5{position:relative;}@media all and (max-width: 1024px){.kadence-column_d1daf1-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_d1daf1-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_d1daf1-f5 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19, .wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19[data-kb-block=\"kb-adv-heading_595bcb-19\"]{margin-top:0px;margin-bottom:43px;font-size:3em;line-height:1em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19[data-kb-block=\"kb-adv-heading_595bcb-19\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19[data-kb-block=\"kb-adv-heading_595bcb-19\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19, .wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19[data-kb-block=\"kb-adv-heading_595bcb-19\"]{font-size:3.2em;text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19, .wp-block-kadence-advancedheading.kt-adv-heading_595bcb-19[data-kb-block=\"kb-adv-heading_595bcb-19\"]{font-size:2.2em;}}<\/style>\n<h1 class=\"kt-adv-heading_595bcb-19 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_595bcb-19\">Mystery Shopping \u2013 Erlangen Sie einen neuen Blick auf Ihr Gesch\u00e4ft<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95, .wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95[data-kb-block=\"kb-adv-heading_08caaf-95\"]{margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95[data-kb-block=\"kb-adv-heading_08caaf-95\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95[data-kb-block=\"kb-adv-heading_08caaf-95\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95, .wp-block-kadence-advancedheading.kt-adv-heading_08caaf-95[data-kb-block=\"kb-adv-heading_08caaf-95\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading_08caaf-95 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_08caaf-95\">Der erste Schritt zur Verbesserung Ihres Kundenservices besteht darin, genau zu verstehen, wie Ihre Kunden Ihre Marke erleben. Mystery Shopping bietet genau diese M\u00f6glichkeit &#8211; es ist Ihre Gelegenheit, Ihre Dienstleistungen aus der Perspektive Ihrer Kunden zu sehen.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_69ac6c-aa > .kt-inside-inner-col,.kadence-column_69ac6c-aa > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_69ac6c-aa > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_69ac6c-aa > .kt-inside-inner-col{flex-direction:column;}.kadence-column_69ac6c-aa > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_69ac6c-aa > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_69ac6c-aa{position:relative;}@media all and (max-width: 1024px){.kadence-column_69ac6c-aa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_69ac6c-aa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_69ac6c-aa\"><div class=\"kt-inside-inner-col\"><style>.kb-image_3a5bb2-eb .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kb-image_3a5bb2-eb img.kb-img, .kb-image_3a5bb2-eb .kb-img img{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}<\/style>\n<div class=\"wp-block-kadence-image kb-image_3a5bb2-eb\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"1024\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/\/Customer-Journey-5-e1680311592673-1002x1024.png\" alt=\"\" class=\"kb-img wp-image-1490\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Customer-Journey-5-e1680311592673-1002x1024.png 1002w, https:\/\/customer-journey.com\/wp-content\/uploads\/Customer-Journey-5-e1680311592673-294x300.png 294w, https:\/\/customer-journey.com\/wp-content\/uploads\/Customer-Journey-5-e1680311592673-768x785.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Customer-Journey-5-e1680311592673-1503x1536.png 1503w, https:\/\/customer-journey.com\/wp-content\/uploads\/Customer-Journey-5-e1680311592673-2004x2048.png 2004w, https:\/\/customer-journey.com\/wp-content\/uploads\/Customer-Journey-5-e1680311592673-600x613.png 600w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id_c4ded2-0f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_c4ded2-0f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_c4ded2-0f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_c4ded2-0f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_c4ded2-0f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_c4ded2-0f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_c4ded2-0f alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_d6dd4b-f6 > .kt-inside-inner-col,.kadence-column_d6dd4b-f6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_d6dd4b-f6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_d6dd4b-f6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_d6dd4b-f6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_d6dd4b-f6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d6dd4b-f6{position:relative;}@media all and (max-width: 1024px){.kadence-column_d6dd4b-f6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_d6dd4b-f6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_d6dd4b-f6\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_ddc9ef-ae, .wp-block-kadence-advancedheading.kt-adv-heading_ddc9ef-ae[data-kb-block=\"kb-adv-heading_ddc9ef-ae\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_ddc9ef-ae mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_ddc9ef-ae[data-kb-block=\"kb-adv-heading_ddc9ef-ae\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_ddc9ef-ae img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_ddc9ef-ae[data-kb-block=\"kb-adv-heading_ddc9ef-ae\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_ddc9ef-ae wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_ddc9ef-ae\">Was ist Mystery Shopping?<\/h2>\n\n\n<style>.kb-row-layout-id_243910-65 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_243910-65 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_243910-65 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:20px;padding-right:0px;padding-bottom:40px;padding-left:0px;}.kb-row-layout-id_243910-65 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id_243910-65 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id_243910-65 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_243910-65 > .kt-row-column-wrap{padding-top:0px;padding-right:50px;padding-bottom:80px;padding-left:50px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id_243910-65 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 767px){.kb-row-layout-id_243910-65 > .kt-row-column-wrap{padding-top:20px;padding-right:20px;padding-bottom:30px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_243910-65 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_243910-65 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column_ae334e-3a > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column_ae334e-3a > .kt-inside-inner-col,.kadence-column_ae334e-3a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_ae334e-3a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_ae334e-3a > .kt-inside-inner-col{flex-direction:column;}.kadence-column_ae334e-3a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_ae334e-3a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_ae334e-3a{position:relative;}.kadence-column_ae334e-3a, .kt-inside-inner-col > .kadence-column_ae334e-3a:not(.specificity){margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column_ae334e-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_ae334e-3a, .kt-inside-inner-col > .kadence-column_ae334e-3a:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column_ae334e-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_ae334e-3a inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:rgba(242, 242, 242, 0);padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;margin-bottom:0px;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap:hover{background:rgba(242, 242, 242, 0);}.kt-info-box_bdc68b-16.wp-block-kadence-infobox{max-width:100%;}.kt-info-box_bdc68b-16 .kadence-info-box-image-inner-intrisic-container{max-width:75px;}.kt-info-box_bdc68b-16 .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100.0937%;width:1067px;height:0px;max-width:100%;}.kt-info-box_bdc68b-16 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box_bdc68b-16 .kt-info-svg-icon-flip, .kt-info-box_bdc68b-16 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:5px;margin-bottom:0px;margin-left:0px;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;}.kt-info-box_bdc68b-16 .kt-infobox-textcontent h6.kt-blocks-info-box-title{line-height:1.3em;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:14px;margin-left:0px;}.kt-info-box_bdc68b-16 .kt-infobox-textcontent .kt-blocks-info-box-text{color:#555555;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}@media all and (max-width: 1024px){.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}}@media all and (max-width: 1024px){.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}@media all and (max-width: 767px){.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);text-align:center;display:block;box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-media{display:inline-block;max-width:100%;}.kt-info-box_bdc68b-16 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box_bdc68b-16\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top kb-info-mobile-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15.png\" alt=\"\" width=\"1067\" height=\"1068\" class=\"kt-info-box-image wp-image-1686\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15.png 1067w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15-768x769.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15-600x601.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-15-100x100.png 100w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h6 class=\"kt-blocks-info-box-title\"><strong>Detaillierte Bewertung<\/strong><\/h6><p class=\"kt-blocks-info-box-text\">\u00dcberpr\u00fcfung aller Aspekte des Kundenerlebnisses mit konkretem Bericht und Verbesserungsvorschl\u00e4gen.<\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column_d3ae9a-2c > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column_d3ae9a-2c > .kt-inside-inner-col,.kadence-column_d3ae9a-2c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_d3ae9a-2c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_d3ae9a-2c > .kt-inside-inner-col{flex-direction:column;}.kadence-column_d3ae9a-2c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_d3ae9a-2c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d3ae9a-2c{position:relative;}.kadence-column_d3ae9a-2c, .kt-inside-inner-col > .kadence-column_d3ae9a-2c:not(.specificity){margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:10px;}@media all and (max-width: 1024px){.kadence-column_d3ae9a-2c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_d3ae9a-2c, .kt-inside-inner-col > .kadence-column_d3ae9a-2c:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column_d3ae9a-2c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_d3ae9a-2c inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:rgba(242, 242, 242, 0);padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;margin-bottom:0px;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap:hover{background:rgba(242, 242, 242, 0);}.kt-info-box_dd9ca6-08.wp-block-kadence-infobox{max-width:100%;}.kt-info-box_dd9ca6-08 .kadence-info-box-image-inner-intrisic-container{max-width:75px;}.kt-info-box_dd9ca6-08 .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100%;width:1067px;height:0px;max-width:100%;}.kt-info-box_dd9ca6-08 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box_dd9ca6-08 .kt-info-svg-icon-flip, .kt-info-box_dd9ca6-08 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:7px;margin-bottom:0px;margin-left:0px;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;}.kt-info-box_dd9ca6-08 .kt-infobox-textcontent h6.kt-blocks-info-box-title{line-height:1.3em;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:14px;margin-left:0px;}.kt-info-box_dd9ca6-08 .kt-infobox-textcontent .kt-blocks-info-box-text{color:#555555;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}@media all and (max-width: 1024px){.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}}@media all and (max-width: 1024px){.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}@media all and (max-width: 767px){.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);text-align:center;display:block;box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-media{display:inline-block;max-width:100%;}.kt-info-box_dd9ca6-08 .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box_dd9ca6-08\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top kb-info-mobile-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02.png\" alt=\"\" width=\"1067\" height=\"1067\" class=\"kt-info-box-image wp-image-1673\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02.png 1067w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02-768x768.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02-600x600.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-02-100x100.png 100w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h6 class=\"kt-blocks-info-box-title\">Geschulter Evaluator<\/h6><p class=\"kt-blocks-info-box-text\">Eine Methode zur Beurteilung der Qualit\u00e4t des Kundenservice, die von einem Unternehmen bereitgestellt wird.<\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column_96c70f-84 > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column_96c70f-84 > .kt-inside-inner-col,.kadence-column_96c70f-84 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_96c70f-84 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_96c70f-84 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_96c70f-84 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_96c70f-84 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_96c70f-84{position:relative;}.kadence-column_96c70f-84, .kt-inside-inner-col > .kadence-column_96c70f-84:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:20px;}@media all and (max-width: 1024px){.kadence-column_96c70f-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_96c70f-84, .kt-inside-inner-col > .kadence-column_96c70f-84:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column_96c70f-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_96c70f-84 inner-column-3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:rgba(242, 242, 242, 0);padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;margin-bottom:0px;}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap:hover{background:rgba(242, 242, 242, 0);}.kt-info-box_1b773a-6d.wp-block-kadence-infobox{max-width:100%;}.kt-info-box_1b773a-6d .kadence-info-box-image-inner-intrisic-container{max-width:75px;}.kt-info-box_1b773a-6d .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100%;width:1067px;height:0px;max-width:100%;}.kt-info-box_1b773a-6d .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box_1b773a-6d .kt-info-svg-icon-flip, .kt-info-box_1b773a-6d .kt-blocks-info-box-number{font-size:50px;}.kt-info-box_1b773a-6d .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:5px;margin-bottom:0px;margin-left:0px;}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;}.kt-info-box_1b773a-6d .kt-infobox-textcontent h6.kt-blocks-info-box-title{line-height:1.3em;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:14px;margin-left:0px;}.kt-info-box_1b773a-6d .kt-infobox-textcontent .kt-blocks-info-box-text{color:#555555;}.kt-info-box_1b773a-6d .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}@media all and (max-width: 1024px){.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}}@media all and (max-width: 1024px){.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}@media all and (max-width: 767px){.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap{border-top:1px solid var(--global-palette7, #EDF2F7);border-right:1px solid var(--global-palette7, #EDF2F7);border-bottom:1px solid var(--global-palette7, #EDF2F7);border-left:1px solid var(--global-palette7, #EDF2F7);text-align:center;display:block;box-shadow:0px 0px 0px 0px rgba(0, 0, 0, 0);}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap .kt-blocks-info-box-media{display:inline-block;max-width:100%;}.kt-info-box_1b773a-6d .kt-blocks-info-box-link-wrap:hover{box-shadow:20px 20px 80px 0px rgba(27, 0, 79, 0.06);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box_1b773a-6d\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top kb-info-mobile-halign-center\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10.png\" alt=\"\" width=\"1067\" height=\"1067\" class=\"kt-info-box-image wp-image-1681\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10.png 1067w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10-768x768.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10-600x600.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Inno-craft-Icons-Set-Black-with-Blue-10-100x100.png 100w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h6 class=\"kt-blocks-info-box-title\">Wertvolle Einblicke<\/h6><p class=\"kt-blocks-info-box-text\">Kundenservice, Produktqualit\u00e4t, Store-Layout uvm., mit einer objektive Bewertung Ihrer Dienstleistungen.<\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id_ef6b35-e4 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_ef6b35-e4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_ef6b35-e4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_ef6b35-e4 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_ef6b35-e4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_ef6b35-e4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_ef6b35-e4 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_c44081-74 > .kt-inside-inner-col,.kadence-column_c44081-74 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_c44081-74 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_c44081-74 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_c44081-74 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_c44081-74 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_c44081-74{position:relative;}@media all and (max-width: 1024px){.kadence-column_c44081-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_c44081-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_c44081-74\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_7393e4-36, .wp-block-kadence-advancedheading.kt-adv-heading_7393e4-36[data-kb-block=\"kb-adv-heading_7393e4-36\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_7393e4-36 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_7393e4-36[data-kb-block=\"kb-adv-heading_7393e4-36\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_7393e4-36 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_7393e4-36[data-kb-block=\"kb-adv-heading_7393e4-36\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_7393e4-36 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_7393e4-36\">Mehr \u00fcber Mystery Shopping<\/h2>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id_faba33-02{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id_faba33-02 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id_faba33-02 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id_faba33-02 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id_faba33-02 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id_faba33-02 .kt-row-layout-top-sep{height:100px;}.kb-row-layout-id_faba33-02 .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id_faba33-02 .kt-row-layout-top-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id_faba33-02 > .kt-row-column-wrap{padding-top:40px;padding-right:30px;padding-bottom:60px;padding-left:30px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_faba33-02 > .kt-row-column-wrap{padding-top:80px;padding-right:20px;padding-bottom:10px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_faba33-02 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column_e0b3fc-6d > .kt-inside-inner-col{display:flex;}.kadence-column_e0b3fc-6d > .kt-inside-inner-col{padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}.kadence-column_e0b3fc-6d > .kt-inside-inner-col,.kadence-column_e0b3fc-6d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_e0b3fc-6d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_e0b3fc-6d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_e0b3fc-6d > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column_e0b3fc-6d{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_e0b3fc-6d{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_e0b3fc-6d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_e0b3fc-6d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_e0b3fc-6d{position:relative;}.kadence-column_e0b3fc-6d, .kt-inside-inner-col > .kadence-column_e0b3fc-6d:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column_e0b3fc-6d > .kt-inside-inner-col{padding-top:60px;padding-right:40px;padding-bottom:60px;padding-left:40px;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column_e0b3fc-6d{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_e0b3fc-6d{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_e0b3fc-6d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_e0b3fc-6d, .kt-inside-inner-col > .kadence-column_e0b3fc-6d:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column_e0b3fc-6d > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-direction:column;justify-content:center;}.kt-row-column-wrap > .kadence-column_e0b3fc-6d{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_e0b3fc-6d{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_e0b3fc-6d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_e0b3fc-6d inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9, .wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9[data-kb-block=\"kb-adv-heading_de3468-b9\"]{margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9[data-kb-block=\"kb-adv-heading_de3468-b9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9[data-kb-block=\"kb-adv-heading_de3468-b9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9, .wp-block-kadence-advancedheading.kt-adv-heading_de3468-b9[data-kb-block=\"kb-adv-heading_de3468-b9\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading_de3468-b9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_de3468-b9\">Mystery Shopping geht weit \u00fcber einfache Kundenservice-Bewertungen hinaus. Es bietet ein tiefgreifendes Verst\u00e4ndnis daf\u00fcr, wie Ihre Kunden mit Ihrem Unternehmen interagieren und welche Faktoren ihr Einkaufserlebnis beeinflussen.<\/p>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id_b1c67a-f4{margin-top:0px;}.kb-row-layout-id_b1c67a-f4 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_b1c67a-f4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_b1c67a-f4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_b1c67a-f4{background-color:#86d3e9;}.kb-row-layout-id_b1c67a-f4 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-bottom-sep{height:30px;}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-bottom-sep svg{fill:var(--global-palette8, #F7FAFC)!important;}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-top-sep{height:30px;}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-top-sep svg{fill:var(--global-palette8, #F7FAFC)!important;}@media all and (max-width: 1024px){.kb-row-layout-id_b1c67a-f4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id_b1c67a-f4 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id_b1c67a-f4 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id_b1c67a-f4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id_b1c67a-f4 .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_b1c67a-f4 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-top-sep kt-row-sep-type-sltl\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0l-1000,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-layout-bottom-sep kt-row-sep-type-sltl\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0l-1000,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_03252d-8f > .kt-inside-inner-col,.kadence-column_03252d-8f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_03252d-8f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_03252d-8f > .kt-inside-inner-col{flex-direction:column;}.kadence-column_03252d-8f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_03252d-8f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_03252d-8f{position:relative;}@media all and (max-width: 1024px){.kadence-column_03252d-8f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_03252d-8f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_03252d-8f\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_3ae911-8e, .wp-block-kadence-advancedheading.kt-adv-heading_3ae911-8e[data-kb-block=\"kb-adv-heading_3ae911-8e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_3ae911-8e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_3ae911-8e[data-kb-block=\"kb-adv-heading_3ae911-8e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_3ae911-8e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_3ae911-8e[data-kb-block=\"kb-adv-heading_3ae911-8e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_3ae911-8e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_3ae911-8e\">Wir gehen jeden Schritt des Kaufprozesses durch und verkn\u00fcpfen die Daten mit unseren 3 Paketen.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column_345198-db > .kt-inside-inner-col{display:flex;}.kadence-column_345198-db > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column_345198-db > .kt-inside-inner-col,.kadence-column_345198-db > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_345198-db > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_345198-db > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column_345198-db > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column_345198-db{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_345198-db{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_345198-db > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column_345198-db > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_345198-db{position:relative;}.kadence-column_345198-db, .kt-inside-inner-col > .kadence-column_345198-db:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:10px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column_345198-db{align-self:flex-start;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_345198-db{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_345198-db > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}}@media all and (max-width: 1024px){.kadence-column_345198-db > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}}@media all and (max-width: 1024px){.kadence-column_345198-db, .kt-inside-inner-col > .kadence-column_345198-db:not(.specificity){margin-top:20px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column_345198-db > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-direction:column;justify-content:flex-start;}.kt-row-column-wrap > .kadence-column_345198-db{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_345198-db{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_345198-db > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column_345198-db, .kt-inside-inner-col > .kadence-column_345198-db:not(.specificity){margin-top:70px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_345198-db inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.kb-image_9f82ae-4b .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kb-image_9f82ae-4b img.kb-img, .kb-image_9f82ae-4b .kb-img img{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image_9f82ae-4b size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/\/Services-2.4-1024x1024.png\" alt=\"\" class=\"kb-img wp-image-2059\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-768x768.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-1536x1536.png 1536w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-2048x2048.png 2048w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-600x600.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.4-100x100.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-group has-theme-palette-9-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><style>.kb-row-layout-id_7ed0c8-fe > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_7ed0c8-fe > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_7ed0c8-fe > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_7ed0c8-fe > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_7ed0c8-fe > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_7ed0c8-fe > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_7ed0c8-fe alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_75abb2-d2 > .kt-inside-inner-col,.kadence-column_75abb2-d2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_75abb2-d2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_75abb2-d2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_75abb2-d2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_75abb2-d2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_75abb2-d2{position:relative;}@media all and (max-width: 1024px){.kadence-column_75abb2-d2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_75abb2-d2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_75abb2-d2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_6f3ce8-5d, .wp-block-kadence-advancedheading.kt-adv-heading_6f3ce8-5d[data-kb-block=\"kb-adv-heading_6f3ce8-5d\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_6f3ce8-5d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_6f3ce8-5d[data-kb-block=\"kb-adv-heading_6f3ce8-5d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_6f3ce8-5d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_6f3ce8-5d[data-kb-block=\"kb-adv-heading_6f3ce8-5d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_6f3ce8-5d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_6f3ce8-5d\">Weitere Vorteile<\/h2>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id_525ac7-45{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id_525ac7-45 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id_525ac7-45 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id_525ac7-45 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:20px;padding-right:0px;padding-bottom:40px;padding-left:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id_525ac7-45 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id_525ac7-45 .kt-row-layout-top-sep{height:100px;}.kb-row-layout-id_525ac7-45 .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id_525ac7-45 .kt-row-layout-top-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id_525ac7-45 > .kt-row-column-wrap{padding-top:40px;padding-right:30px;padding-bottom:60px;padding-left:30px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id_525ac7-45 > .kt-row-column-wrap{padding-top:0px;padding-right:20px;padding-bottom:10px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_525ac7-45 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column_d7ca14-eb > .kt-inside-inner-col{display:flex;}.kadence-column_d7ca14-eb > .kt-inside-inner-col{padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}.kadence-column_d7ca14-eb > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_d7ca14-eb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_d7ca14-eb > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column_d7ca14-eb{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_d7ca14-eb{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_d7ca14-eb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_d7ca14-eb > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d7ca14-eb{position:relative;}.kadence-column_d7ca14-eb, .kt-inside-inner-col > .kadence-column_d7ca14-eb:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column_d7ca14-eb > .kt-inside-inner-col{padding-top:60px;padding-right:40px;padding-bottom:60px;padding-left:40px;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column_d7ca14-eb{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_d7ca14-eb{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_d7ca14-eb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_d7ca14-eb, .kt-inside-inner-col > .kadence-column_d7ca14-eb:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column_d7ca14-eb > .kt-inside-inner-col{padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-direction:column;justify-content:center;}.kt-row-column-wrap > .kadence-column_d7ca14-eb{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_d7ca14-eb{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_d7ca14-eb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_d7ca14-eb inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kb-image_a5ac9f-b5 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;}.kb-image_a5ac9f-b5 img.kb-img, .kb-image_a5ac9f-b5 .kb-img img{border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image_a5ac9f-b5 size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/customer-journey.com\/wp-content\/uploads\/\/Services-2.3-1024x1024.png\" alt=\"\" class=\"kb-img wp-image-2058\" srcset=\"https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-1024x1024.png 1024w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-300x300.png 300w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-150x150.png 150w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-768x768.png 768w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-1536x1536.png 1536w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-2048x2048.png 2048w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-600x600.png 600w, https:\/\/customer-journey.com\/wp-content\/uploads\/Services-2.3-100x100.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column_087d7a-79 > .kt-inside-inner-col{display:flex;}.kadence-column_087d7a-79 > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column_087d7a-79 > .kt-inside-inner-col,.kadence-column_087d7a-79 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_087d7a-79 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_087d7a-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_087d7a-79 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column_087d7a-79{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_087d7a-79{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_087d7a-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_087d7a-79 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_087d7a-79{position:relative;}.kadence-column_087d7a-79, .kt-inside-inner-col > .kadence-column_087d7a-79:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:10px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column_087d7a-79{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_087d7a-79{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_087d7a-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_087d7a-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_087d7a-79, .kt-inside-inner-col > .kadence-column_087d7a-79:not(.specificity){margin-top:20px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column_087d7a-79 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-direction:column;justify-content:center;}.kt-row-column-wrap > .kadence-column_087d7a-79{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_087d7a-79{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_087d7a-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_087d7a-79, .kt-inside-inner-col > .kadence-column_087d7a-79:not(.specificity){margin-top:40px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_087d7a-79 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4, .wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4[data-kb-block=\"kb-adv-heading_d8ccb6-e4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4[data-kb-block=\"kb-adv-heading_d8ccb6-e4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4[data-kb-block=\"kb-adv-heading_d8ccb6-e4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4, .wp-block-kadence-advancedheading.kt-adv-heading_d8ccb6-e4[data-kb-block=\"kb-adv-heading_d8ccb6-e4\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading_d8ccb6-e4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_d8ccb6-e4\">Mystery Shopping wird von Experten durchgef\u00fchrt und jeder einzelne Schritt dokumentiert und nach strengen Vorgaben durchgef\u00fchrt. Es werden Blicke aus den Blickwinkeln verschiedener Personas geworfen. So bekommen Sie direkt einen profesionelle und strukturierten Einblick.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48, .wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48[data-kb-block=\"kb-adv-heading_20b13b-48\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48[data-kb-block=\"kb-adv-heading_20b13b-48\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48[data-kb-block=\"kb-adv-heading_20b13b-48\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48, .wp-block-kadence-advancedheading.kt-adv-heading_20b13b-48[data-kb-block=\"kb-adv-heading_20b13b-48\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading_20b13b-48 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_20b13b-48\"> <\/p>\n\n\n<style>.kb-row-layout-id_c96b60-6e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_c96b60-6e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_c96b60-6e > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_c96b60-6e{background-color:#86d3e9;}.kb-row-layout-id_c96b60-6e > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id_c96b60-6e .kt-row-layout-bottom-sep{height:30px;}.kb-row-layout-id_c96b60-6e .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-id_c96b60-6e .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}.kb-row-layout-id_c96b60-6e .kt-row-layout-top-sep{height:30px;}.kb-row-layout-id_c96b60-6e .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id_c96b60-6e .kt-row-layout-top-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id_c96b60-6e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id_c96b60-6e .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id_c96b60-6e .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id_c96b60-6e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_c96b60-6e .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id_c96b60-6e .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_c96b60-6e alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-top-sep kt-row-sep-type-sltl\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0l-1000,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-layout-bottom-sep kt-row-sep-type-sltl\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0l-1000,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_5326ae-d1 > .kt-inside-inner-col,.kadence-column_5326ae-d1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_5326ae-d1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_5326ae-d1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_5326ae-d1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_5326ae-d1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_5326ae-d1{position:relative;}@media all and (max-width: 1024px){.kadence-column_5326ae-d1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_5326ae-d1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_5326ae-d1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_e8015f-0c, .wp-block-kadence-advancedheading.kt-adv-heading_e8015f-0c[data-kb-block=\"kb-adv-heading_e8015f-0c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_e8015f-0c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_e8015f-0c[data-kb-block=\"kb-adv-heading_e8015f-0c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_e8015f-0c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_e8015f-0c[data-kb-block=\"kb-adv-heading_e8015f-0c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_e8015f-0c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_e8015f-0c\">Wir bieten Mystery Shopping als Pauschale f\u00fcr Online SHops an. gerne besuchen wir aber auch Ihr Gesch\u00e4ft, Restaurant oder Hotel.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kb-row-layout-id_8b1da7-71 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_8b1da7-71 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_8b1da7-71 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_8b1da7-71 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_8b1da7-71 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_8b1da7-71 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_8b1da7-71 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_7e846c-99 > .kt-inside-inner-col,.kadence-column_7e846c-99 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_7e846c-99 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_7e846c-99 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_7e846c-99 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_7e846c-99 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_7e846c-99{position:relative;}@media all and (max-width: 1024px){.kadence-column_7e846c-99 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_7e846c-99 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_7e846c-99\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_a98822-4a, .wp-block-kadence-advancedheading.kt-adv-heading_a98822-4a[data-kb-block=\"kb-adv-heading_a98822-4a\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_a98822-4a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_a98822-4a[data-kb-block=\"kb-adv-heading_a98822-4a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_a98822-4a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_a98822-4a[data-kb-block=\"kb-adv-heading_a98822-4a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_a98822-4a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_a98822-4a\">H\u00e4ufig gestellte Fragen (FAQs)<\/h2>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id_6b2c94-04{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id_6b2c94-04 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_6b2c94-04 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_6b2c94-04 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1140px;margin-left:auto;margin-right:auto;padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_6b2c94-04 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_6b2c94-04 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_6b2c94-04 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_6b2c94-04 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_f1182c-11 > .kt-inside-inner-col{padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;}.kadence-column_f1182c-11 > .kt-inside-inner-col,.kadence-column_f1182c-11 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_f1182c-11 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_f1182c-11 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_f1182c-11 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_f1182c-11 > .kt-inside-inner-col{background-color:var(--global-palette8, #F7FAFC);}.kadence-column_f1182c-11 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_f1182c-11{position:relative;}@media all and (max-width: 1024px){.kadence-column_f1182c-11 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_f1182c-11 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_f1182c-11 kadence-column_c5113a-9d\"><div class=\"kt-inside-inner-col\"><style>.kt-accordion-id_9e31db-57 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:20px;}.kt-accordion-id_9e31db-57 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;background:var(--global-palette9, #ffffff);padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;}.kt-accordion-id_9e31db-57 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette9, #ffffff);font-size:18px;line-height:18px;font-family:-apple-system,BlinkMacSystemFont,u0022Segoe UIu0022,Roboto,Oxygen-Sans,Ubuntu,Cantarell,u0022Helvetica Neueu0022,sans-serif, u0022Apple Color Emojiu0022, u0022Segoe UI Emojiu0022, u0022Segoe UI Symbolu0022;color:var(--global-palette3, #1A202C);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}.kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}.kt-accordion-id_9e31db-57 .kt-accordion-panel-inner, .kt-accordion-id_9e31db-57 .kt-accordion-panel-inner h1, .kt-accordion-id_9e31db-57 .kt-accordion-panel-inner h2, .kt-accordion-id_9e31db-57 .kt-accordion-panel-inner h3, .kt-accordion-id_9e31db-57 .kt-accordion-panel-inner h4, .kt-accordion-id_9e31db-57 .kt-accordion-panel-inner h5, .kt-accordion-id_9e31db-57 .kt-accordion-panel-inner h6{color:var(--global-palette5, #4A5568);}.kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette3, #1A202C);}.kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id_9e31db-57 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id_9e31db-57 .kt-blocks-accordion-header:focus-visible{background:var(--global-palette9, #ffffff);border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id_9e31db-57 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id_9e31db-57 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette8, #F7FAFC);background:var(--global-palette3, #1A202C);}.kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_9e31db-57:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}@media all and (max-width: 1024px){.kt-accordion-id_9e31db-57 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id_9e31db-57 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id_9e31db-57 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id_9e31db-57 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id_9e31db-57 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_9e31db-57 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:20px;}.kt-accordion-id_9e31db-57 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id_9e31db-57 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id_9e31db-57 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id_9e31db-57 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id_9e31db-57 kt-accordion-has-12-panes kt-active-pane-1 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane_35c92e-31\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">1. Welche Art von Unternehmen kann von Mystery Shopping profitieren?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Mystery Shopping kann f\u00fcr eine Vielzahl von Unternehmen und Branchen n\u00fctzlich sein, einschlie\u00dflich Einzelhandelsgesch\u00e4ften, Restaurants, Hotels, Banken, Versicherungen, Callcentern und vielen anderen. Jedes Unternehmen, das eine Kundenservicekomponente hat, kann potenziell von Mystery Shopping profitieren.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane_c72a0c-e5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">2. Wie werden die Mystery Shopper ausgew\u00e4hlt?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Die Auswahl der Mystery Shopper erfolgt in der Regel durch spezialisierte Agenturen oder Unternehmen, die Mystery Shopping-Dienstleistungen anbieten. Die Auswahlkriterien variieren je nach den Anforderungen des jeweiligen Projekts und k\u00f6nnen Faktoren wie Alter, Geschlecht, Berufserfahrung oder spezifische Demografie umfassen, die der Zielgruppe des Unternehmens entsprechen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane_826afa-05\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">3. Welche Kriterien werden bei der Bewertung durch Mystery Shopper verwendet?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Die Kriterien f\u00fcr die Bewertung durch Mystery Shopper variieren je nach den spezifischen Anforderungen des Unternehmens. Es k\u00f6nnen Faktoren wie Kundenservice, Produktkenntnisse, Mitarbeiterfreundlichkeit, Sauberkeit des Gesch\u00e4fts, Einhaltung von Verkaufsrichtlinien und andere relevante Aspekte bewertet werden.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane_cbeb71-58\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">4. Welche Arten von Informationen erh\u00e4lt ein Unternehmen durch Mystery Shopping?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Durch Mystery Shopping erh\u00e4lt ein Unternehmen detaillierte Informationen \u00fcber die Kundenerfahrung aus erster Hand. Dies kann Feedback zur Servicequalit\u00e4t, Produktpr\u00e4sentation, Mitarbeiterleistung, Einhaltung von Unternehmensrichtlinien, Effektivit\u00e4t von Verkaufstechniken und anderen wichtigen Aspekten der Kundenerfahrung umfassen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane_ab8011-f6\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">5. Wie k\u00f6nnen die Ergebnisse des Mystery Shopping-Prozesses in die  Verbesserung von Produkten oder Dienstleistungen umgesetzt werden?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Die Ergebnisse des Mystery Shopping-Prozesses k\u00f6nnen genutzt werden, um Verbesserungsma\u00dfnahmen zu identifizieren und umzusetzen. Unternehmen k\u00f6nnen Schulungsprogramme f\u00fcr Mitarbeiter entwickeln, operative Abl\u00e4ufe optimieren, Marketingstrategien anpassen und Kundenserviceinitiativen starten, um die Schwachstellen zu beheben und die Kundenerfahrung insgesamt zu verbessern. Die Daten aus dem Mystery Shopping k\u00f6nnen auch als Grundlage f\u00fcr Benchmarking, interne Leistungsmessungen und die Entwicklung von Kundenbindungstrategien dienen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane_d2e3d8-26\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">6. Wie lange dauert der Mystery Shopping-Prozess?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Die Dauer des Mystery Shopping-Prozesses h\u00e4ngt von verschiedenen Faktoren ab, wie der Anzahl der zu besuchenden Standorte, der Anzahl der Mystery Shopper und der Komplexit\u00e4t der Aufgabenstellung. Es kann von wenigen Tagen bis zu mehreren Wochen dauern, je nach dem Umfang des Projekts.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id_8d928d-af > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id_8d928d-af > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id_8d928d-af > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_8d928d-af{background-color:rgba(134,211,233,0.45);}.kb-row-layout-id_8d928d-af > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_8d928d-af > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_8d928d-af > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_8d928d-af alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column_a67384-cc > .kt-inside-inner-col{display:flex;}.kadence-column_a67384-cc > .kt-inside-inner-col,.kadence-column_a67384-cc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_a67384-cc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_a67384-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_a67384-cc > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column_a67384-cc{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > 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2rem);max-width:700px;margin-left:auto;margin-right:auto;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_06f13c-e0 > .kt-row-layout-overlay{opacity:0.60;}@media all and (max-width: 1024px){.kb-row-layout-id_06f13c-e0 > .kt-row-column-wrap{padding-top:100px;padding-right:120px;padding-bottom:100px;padding-left:120px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_06f13c-e0 > .kt-row-column-wrap{padding-top:60px;padding-right:20px;padding-bottom:60px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_06f13c-e0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column_157bf7-f7 > .kt-inside-inner-col{display:flex;}.kadence-column_157bf7-f7 > .kt-inside-inner-col,.kadence-column_157bf7-f7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_157bf7-f7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_157bf7-f7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_157bf7-f7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column_157bf7-f7{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_157bf7-f7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_157bf7-f7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_157bf7-f7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_157bf7-f7{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column_157bf7-f7{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_157bf7-f7{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_157bf7-f7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column_157bf7-f7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column_157bf7-f7{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_157bf7-f7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column_157bf7-f7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column_157bf7-f7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_157bf7-f7 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_56664f-03, .wp-block-kadence-advancedheading.kt-adv-heading_56664f-03[data-kb-block=\"kb-adv-heading_56664f-03\"]{padding-top:0px;padding-bottom:0px;text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_56664f-03 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_56664f-03[data-kb-block=\"kb-adv-heading_56664f-03\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_56664f-03 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_56664f-03[data-kb-block=\"kb-adv-heading_56664f-03\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_56664f-03 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_56664f-03\">Jetzt loslegen<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5, .wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5[data-kb-block=\"kb-adv-heading_9ce5fd-d5\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5[data-kb-block=\"kb-adv-heading_9ce5fd-d5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5[data-kb-block=\"kb-adv-heading_9ce5fd-d5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5, .wp-block-kadence-advancedheading.kt-adv-heading_9ce5fd-d5[data-kb-block=\"kb-adv-heading_9ce5fd-d5\"]{line-height:40px;}}<\/style>\n<p class=\"kt-adv-heading_9ce5fd-d5 wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color\" data-kb-block=\"kb-adv-heading_9ce5fd-d5\">Vereinbaren Sie einen Beratungstermin, um mehr \u00fcber Mystery Shopping in Ihrem Unternehmen zu erfahren.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns_f8ea78-5d{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns_f8ea78-5d .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns_f8ea78-5d\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn_8e7bd3-6e.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn_8e7bd3-6e.kb-button{color:var(--global-palette8, #F7FAFC);background:var(--global-palette4, #2D3748);}.wp-block-kadence-advancedbtn .kb-btn_8e7bd3-6e.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn_8e7bd3-6e.kb-button:focus{color:var(--global-palette3, #1A202C);background:var(--global-palette2, #2B6CB0);}<\/style><a class=\"kb-button kt-button button kb-btn_8e7bd3-6e kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/customer-journey.com\/contact\/\"><span class=\"kt-btn-inner-text\">Kontakt<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Mystery Shopping \u2013 Erlangen Sie einen neuen Blick auf Ihr Gesch\u00e4ft Der erste Schritt zur Verbesserung Ihres Kundenservices besteht darin, genau zu verstehen, wie Ihre Kunden Ihre Marke erleben. Mystery Shopping bietet genau diese M\u00f6glichkeit &#8211; es ist Ihre Gelegenheit, Ihre Dienstleistungen aus der Perspektive Ihrer Kunden zu sehen. Was ist Mystery Shopping? Mehr \u00fcber&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3132","page","type-page","status-publish","hentry"],"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/pages\/3132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/comments?post=3132"}],"version-history":[{"count":1,"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/pages\/3132\/revisions"}],"predecessor-version":[{"id":4223,"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/pages\/3132\/revisions\/4223"}],"wp:attachment":[{"href":"https:\/\/customer-journey.com\/de\/wp-json\/wp\/v2\/media?parent=3132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}